The Information Technology Support Specialist program focuses on a growing segment of the Information Technology market. This segment provides service and support for software applications configuration, training of users, maintenance of information, and communication processes between a company’s back-end network administrators and middle to front-line employees and customers. IS/IT “service support” has been cited as one of the areas that has continued to grow regardless of a leveling off in other areas of IS/IT in the current slack U.S. economy.